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FAQ & Contact Form

For frequently asked questions about Solaniwa Onsen, please read the following Q&A.
If you want to make an inquiry yourself, you can use the contact form to reach us.

FAQ

Q.
Are there nearby accommodation facilities?
A.

Solaniwa Onsen has a napping area with reclining chairs. (Remaining in the facility after 1:00 am will cost an additionally nighttime fee.)
Elsewhere in the complex you can also find Art Hotel Osaka Bay Tower, a hotel operated by our parent company, MYSTAYS Group.
Please see this page for more detailed information.
>https://www.osaka-baytower.com/en-us/

Q.
What are your opening hours?
A.

We are open from 11:00 am to 9:00 am the following day (last entry 8:00; the large bath closes at 8:30).
For details information on the opening hours of the various stores, please see the Opening Hours & Prices page.

Q.
What days are you closed?
A.

We close for one day each month. For the specific schedule, please see this page.
>Opening Hours & Price Information

Q.
I would like to see the Solaniwa Onsen Terms of Use.
A.

You can read them on the following web page:
>Terms of Use

Q.
I’m planning on coming by car. Could you tell me where there is a nearby parking lot?
A.

ou can check that on the following web page:
>For Those Coming by Car

Q.
Is there a shuttle bus?
A.

You can use the shuttle buses from Hotel Universal Port (Universal Studios Japan) and OCAT (Osaka City Air Terminal) to Art Hotel Osaka Bay Tower. For the shuttle bus schedule, please click the following link.
>Free Shuttle Buses

Q.
What kind of payment methods do you accept?
A.

You can pay by cash, credit card, Alipay, or WeChat Pay.
Credit cards accepted: Visa, MasterCard, JCB, AMEX, Diners, Discover, UnionPay.
* The automatic payment machines do not accept Discover or UnionPay.

Q.
Are there any ATMs in the facility?
A.

There are none inside Solaniwa Onsen, but there are Kansai Mirai Bank ATMs on the 1st floor of Osaka Bay Tower East, and an ATM in the Family Mart Minato Benten ORC Branch on the 2nd floor of Osaka Bay Tower West.

Q.
Can I bring a stroller into Solaniwa Onsen?
A.

We aim for an “indoor” atmosphere where people are near-barefoot, so we ask that you not use strollers inside the facility. You can deposit your stroller in the cloakroom. You will not be charged for this service.

Q.
Can I bring a wheelchair into Solaniwa Onsen?
A.

Yes. Solaniwa Onsen has wheelchairs available for use inside the facility. We also have wheelchair-friendly Family Baths (paid) available, so please feel free to take advantage of this service.
>For more information on reservable outdoor baths

Q.
Is there anywhere I can leave my suitcase?
A.

Our cloakroom can house your luggage for a fee of ¥500 per item.
You can also use the coin lockers just in front of the entrance.

Q.
I have a tattoo. Can I still get into Solaniwa Onsen?
A.

As a general rule, we do not allow those with tattoos or other kinds of body art (Japanese irezumi, body painting, etc.) into our facility.
* However, due to recent societal demand and an understanding of other cultures and customs, we are implementing a tattoo-covering sticker system on a trial basis. If your tattoo can be fully covered up by five of the (max. size) 100 mm × 145 mm stickers sold by Solaniwa Onsen, you may enter the facility and use the baths.

Q.
Are unaccompanied minors allowed in?
A.

Parties consisting entirely of children under 13 will not be allowed entry. For parties consisting only of minors above that age,those under the age of 16 must check out by 7:00 pm, and those under 18 by 10:00 pm, as required by law.

Q.
What’s a “bathing tax”?
A.

The bathing tax is a tax levied on users of hot spring baths. It is set by the Osaka municipal government.
It is applied to adults whose entry fee is ¥1,501 or more. It is not applied to children who have yet to graduate elementary school or to the Morning Bath fee.

Q.
Do you supply shampoo, conditioner, and body soap?
A.

The main bathing area has shampoo, conditioner, and body soap, and the women’s powder room is equipped with facial foam, skin lotion,and milky lotion. You can also use items you bring in yourself.

Q.
Are there any towels?
A.

We have bath towels and hand towels available for guests to use.

Q.
Tell me about the free amenities.
A.

In the changing rooms, you can get cotton swabs, toothbrushes, combs, and razors. The women’s changing room also has cotton pads.

Q.
What size costumes/yukatas do you have?
A.

Men’s come in S, M, L, LL, 3L, 4L, and 5L, while women’s come in S, M, L, 2L, and 3LY.

Q.
I have an allergy. What should I do?
A.

Due to public regulations, we do not, as a general rule, allow food and drink from outside. However, those with food allergies or with infants who can only eat baby food shall be allowed to bring food in as an exceptional case.

Q.
Is there a smoking area?
A.

There are 2 smoking areas in Solaniwa Onsen.
One is beside Solaniwa Temple on the 2nd floor, and the other beside Uoshu-ya Fish Therapy on the 4th floor.

Contact form inquiries

*Required

Telephone inquiries

Call Center06-7670-5126【10:00~18:00】