{"id":90,"date":"2019-10-09T12:07:23","date_gmt":"2019-10-09T03:07:23","guid":{"rendered":"https:\/\/solaniwa.com\/en-us\/?page_id=90"},"modified":"2023-12-01T00:56:51","modified_gmt":"2023-11-30T15:56:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/solaniwa.com\/en-us\/faq\/","title":{"rendered":"FAQ \/ Inquiries"},"content":{"rendered":"<p><!-- \u691c\u7d22\u7528 --><\/p>\n<div class=\"first_text contents_in\">For frequently asked questions about Solaniwa Onsen, please read the following Q&#038;A.<br class=\"pc\">If you want to make an inquiry yourself, you can use the contact form to reach us.<\/div>\n<div class=\"cnt_area\" id=\"cnt_area01\">\n<h2>FAQ<\/h2>\n<div class=\"cnt_block contents_in\">\n<div class=\"tab_wrap\">\n<div class=\"tab_area\">\n<label class=\"tab_label active\" for=\"tab1\">About Facility<\/label><br \/>\n<label class=\"tab_label\" for=\"tab2\">Access<\/label><br \/>\n<label class=\"tab_label\" for=\"tab3\">Visiting Solaniwa Onsen<\/label><br \/>\n<label class=\"tab_label\" for=\"tab4\">About Services<\/label>\n<\/div>\n<p><!-- END .tab_area --><\/p>\n<div class=\"panel_area\">\n<div id=\"panel1\" class=\"tab_panel active\">\n<div class=\"cnt_g\">\n<div class=\"cnt_box clearfix cnt_box01\">\n<div class=\"question_box clearfix\">\n<div class=\"icon\">Q.<\/div>\n<div class=\"text\">Are there nearby accommodation facilities?<\/div>\n<p><!-- END  #question_box --><\/div>\n<div class=\"answer_box clearfix\">\n<div class=\"box_in\">\n<div class=\"icon\">A.<\/div>\n<div class=\"text\">\n<p>Solaniwa Onsen has a napping area with reclining chairs. (Remaining in the facility after 1:00 am will cost an additionally nighttime fee.)<br \/>\nElsewhere in the complex you can also find Art Hotel Osaka Bay Tower, a hotel operated by our parent company, MYSTAYS Group.<br \/>\nPlease see this page for more detailed information.<br \/>\n<a href=\"https:\/\/www.osaka-baytower.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uff1ehttps:\/\/www.osaka-baytower.com\/<\/a><\/p>\n<p><!-- END  #text --><\/div>\n<p><!-- END  #box_in --><\/div>\n<p><!-- END  #question_box --><\/div>\n<p><!-- END  #cnt_box --><\/div>\n<div class=\"cnt_box clearfix cnt_box01\">\n<div class=\"question_box clearfix\">\n<div class=\"icon\">Q.<\/div>\n<div class=\"text\"> What are your opening hours?<\/div>\n<p><!-- END  #question_box --><\/div>\n<div class=\"answer_box clearfix\">\n<div class=\"box_in\">\n<div class=\"icon\">A.<\/div>\n<div class=\"text\">\n<p> We are open from 11:00 am to 11:00 pm the following day (last entry 10:00 pm; the large bath closes at 10:30 pm).<br \/>\n<!-- <a href=\"\/en-us\/price\/#cnt_area03\">\uff1eOpening hours<\/a> --><\/p>\n<p><!-- END  #text --><\/div>\n<p><!-- END  #box_in --><\/div>\n<p><!-- END  #question_box --><\/div>\n<p><!-- END  #cnt_box --><\/div>\n<div class=\"cnt_box clearfix cnt_box01\">\n<div class=\"question_box clearfix\">\n<div class=\"icon\">Q.<\/div>\n<div class=\"text\">I would like to see the Solaniwa Onsen Terms of Use.<\/div>\n<p><!-- END  #question_box --><\/div>\n<div class=\"answer_box clearfix\">\n<div class=\"box_in\">\n<div class=\"icon\">A.<\/div>\n<div class=\"text\">\n<p>You can read them on the following web page:<br \/>\n<a href=\"\/en-us\/term\/\">\uff1eTerms of Use<\/a><\/p>\n<p><!-- END  #text --><\/div>\n<p><!-- END  #box_in --><\/div>\n<p><!-- END  #question_box --><\/div>\n<p><!-- END  #cnt_box --><\/div>\n<p><!-- END  #cnt_g --><\/div>\n<p><!-- END  #panel1 --><\/div>\n<div id=\"panel2\" class=\"tab_panel\">\n<div class=\"cnt_g\">\n<p><!-- END  #cnt_g --><\/div>\n<p><!-- END  #panel2 --><\/div>\n<div id=\"panel3\" class=\"tab_panel\">\n<div class=\"cnt_g\">\n<div class=\"cnt_box clearfix cnt_box01\">\n<div class=\"question_box row01 clearfix\">\n<div class=\"icon\">Q.<\/div>\n<div class=\"text\"> What kind of payment methods do you accept?<\/div>\n<p><!-- END  #question_box --><\/div>\n<div class=\"answer_box clearfix\">\n<div class=\"box_in\">\n<div class=\"icon\">A.<\/div>\n<div class=\"text\">\n<p>You can pay by cash, credit card, Alipay, or WeChat Pay.<br \/>\nCredit cards accepted: Visa, MasterCard, JCB, AMEX, Diners, Discover, UnionPay.<br \/>\nQR mobile payment accepted: PAYPAY, LINEpay.<br \/>\n* The automatic payment machines do not accept QR mobile payment, Discover or UnionPay.<\/p>\n<p><!-- END  #text --><\/div>\n<p><!-- END  #box_in --><\/div>\n<p><!-- END  #question_box --><\/div>\n<p><!-- END  #cnt_box --><\/div>\n<div class=\"cnt_box clearfix cnt_box01\">\n<div class=\"question_box clearfix\">\n<div class=\"icon\">Q.<\/div>\n<div class=\"text\">Are there any ATMs in the facility?<\/div>\n<p><!-- END  #question_box --><\/div>\n<div class=\"answer_box clearfix\">\n<div class=\"box_in\">\n<div class=\"icon\">A.<\/div>\n<div class=\"text\">\n<p>There are none inside Solaniwa Onsen, but there are Kansai Mirai Bank ATMs on the 1st floor of Osaka Bay Tower East, and an ATM in the Family Mart Minato Benten ORC Branch on the 2nd floor of Osaka Bay Tower West.<\/p>\n<p><!-- END  #text --><\/div>\n<p><!-- END  #box_in --><\/div>\n<p><!-- END  #question_box --><\/div>\n<p><!-- END  #cnt_box --><\/div>\n<div class=\"cnt_box clearfix cnt_box01\">\n<div class=\"question_box clearfix\">\n<div class=\"icon\">Q.<\/div>\n<div class=\"text\">Can I bring a stroller into Solaniwa Onsen?<\/div>\n<p><!-- END  #question_box --><\/div>\n<div class=\"answer_box clearfix\">\n<div class=\"box_in\">\n<div class=\"icon\">A.<\/div>\n<div class=\"text\">\n<p>We aim for an \u201cindoor\u201d atmosphere where people are near-barefoot, so we ask that you not use strollers inside the facility. You can deposit your stroller in the cloakroom. You will not be charged for this service.<\/p>\n<p><!-- END  #text --><\/div>\n<p><!-- END  #box_in --><\/div>\n<p><!-- END  #question_box --><\/div>\n<p><!-- END  #cnt_box --><\/div>\n<div class=\"cnt_box clearfix cnt_box01\">\n<div class=\"question_box clearfix\">\n<div class=\"icon\">Q.<\/div>\n<div class=\"text\">Can I bring a wheelchair into Solaniwa Onsen?<\/div>\n<p><!-- END  #question_box --><\/div>\n<div class=\"answer_box clearfix\">\n<div class=\"box_in\">\n<div class=\"icon\">A.<\/div>\n<div class=\"text\">\n<p>Yes. Solaniwa Onsen has wheelchairs available for use inside the facility. We also have wheelchair-friendly Family Baths (paid) available, so please feel free to take advantage of this service.<br \/>\n<!-- <a href=\"\/en-us\/explore\/private_bath\/\">\uff1eView more<\/a> --><\/p>\n<p><!-- END  #text --><\/div>\n<p><!-- END  #box_in --><\/div>\n<p><!-- END  #question_box --><\/div>\n<p><!-- END  #cnt_box --><\/div>\n<div class=\"cnt_box clearfix cnt_box01\">\n<div class=\"question_box clearfix\">\n<div class=\"icon\">Q.<\/div>\n<div class=\"text\">I have a tattoo. Can I still get into Solaniwa Onsen?<\/div>\n<p><!-- END  #question_box --><\/div>\n<div class=\"answer_box clearfix\">\n<div class=\"box_in\">\n<div class=\"icon\">A.<\/div>\n<div class=\"text\">\n<p>As a general rule, we do not allow those with tattoos or other kinds of body art (Japanese irezumi, body painting, etc.) into our facility.<br \/>\n* However, in consideration of the recent societal demand and foreign cultures and customs, we have implemented a tattoo-concealling sticker system. If your tattoos are fully covered up by stickers sold by Solaniwa Onsen, you may enter our facility and use the baths.<br \/>\n*Effective December 1, 2024, there is no longer be a limit on the number of stickers.<br \/>\n\n<\/p>\n<p><!-- END  #text --><\/div>\n<p><!-- END  #box_in --><\/div>\n<p><!-- END  #question_box --><\/div>\n<p><!-- END  #cnt_box --><\/div>\n<p><!-- END  #cnt_g --><\/div>\n<p><!-- END  #panel3 --><\/div>\n<div id=\"panel4\" class=\"tab_panel\">\n<div class=\"cnt_g\">\n<div class=\"cnt_box clearfix cnt_box01\">\n<div class=\"question_box clearfix\">\n<div class=\"icon\">Q.<\/div>\n<div class=\"text\">Can you deliver the goods I buy at Solaniwa Onsen to my home?<\/div>\n<p><!-- END  #question_box --><\/div>\n<div class=\"answer_box clearfix\">\n<div class=\"box_in\">\n<div class=\"icon\">A.<\/div>\n<div class=\"text\">\n<p>Yes. This service is provided at the 2F cloakroom.<\/p>\n<p><!-- END  #text --><\/div>\n<p><!-- END  #box_in --><\/div>\n<p><!-- END  #question_box --><\/div>\n<p><!-- END  #cnt_box --><\/div>\n<div class=\"cnt_box clearfix cnt_box01\">\n<div class=\"question_box clearfix\">\n<div class=\"icon\">Q.<\/div>\n<div class=\"text\">Is there a smoking area?<\/div>\n<p><!-- END  #question_box --><\/div>\n<div class=\"answer_box clearfix\">\n<div class=\"box_in\">\n<div class=\"icon\">A.<\/div>\n<div class=\"text\">\n<p>There are 2 smoking areas in Solaniwa Onsen.<br \/>\nOne is beside Solaniwa Temple on the 2nd floor, and the other beside Uoshu-ya Fish Therapy on the 4th floor.<\/p>\n<p><!-- END  #text --><\/div>\n<p><!-- END  #box_in --><\/div>\n<p><!-- END  #question_box --><\/div>\n<p><!-- END  #cnt_box --><\/div>\n<p><!-- END  #cnt_g --><\/div>\n<p><!-- END  #panel4 --><\/div>\n<p><!-- END .panel_area --><\/div>\n<p><!-- END .tab_wrap --><\/div>\n<p><!-- END  .cnt_block --><\/div>\n<p><!-- END  #cnt_area01 --><\/div>\n<div id=\"cnt_area02\" class=\"cnt_area\">\n<div id=\"form_area\">\n<h2>Contact form inquiries<\/h2>\n<p><!-- END  #form_area --><\/div>\n<div id=\"tel_area\" class=\"cnt_area contents_in\">\n<h2>Telephone inquiries<\/h2>\n<div class=\"cnt_box\">\n<p class=\"tel_number\"><span class=\"tel_title\">Call Center<\/span>06-7670-5126<span class=\"tel_title\">\u301011:00\uff5e19:00\u3011<\/span><\/p>\n<\/div>\n<\/div>\n<p><!-- END  #tel_area --><\/p>\n<p><!-- END  #cnt_area02 --><\/div>\n","protected":false},"excerpt":{"rendered":"<p>For frequently asked questions about Solaniwa Onsen, please read the following Q&#038;A.If you want to make an inquiry yourself, you can use the contact form to reach us. FAQ About Facility Access Visiting Solaniwa Onsen About Services Q. Are there nearby accommodation facilities? A. Solaniwa Onsen has a napping area with reclining chairs. (Remaining in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-faq.php","meta":{"footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry"],"aioseo_notices":[],"publishpress_future_action":{"enabled":false,"date":"2026-04-30 02:02:49","action":"change-status","newStatus":"draft","terms":[],"taxonomy":""},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/solaniwa.com\/en-us\/wp-json\/wp\/v2\/pages\/90","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solaniwa.com\/en-us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/solaniwa.com\/en-us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/solaniwa.com\/en-us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/solaniwa.com\/en-us\/wp-json\/wp\/v2\/comments?post=90"}],"version-history":[{"count":15,"href":"https:\/\/solaniwa.com\/en-us\/wp-json\/wp\/v2\/pages\/90\/revisions"}],"predecessor-version":[{"id":2150,"href":"https:\/\/solaniwa.com\/en-us\/wp-json\/wp\/v2\/pages\/90\/revisions\/2150"}],"wp:attachment":[{"href":"https:\/\/solaniwa.com\/en-us\/wp-json\/wp\/v2\/media?parent=90"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}